Our team is here to assist you! The Pilates Pro Chair offers a 30-day money-back guarantee. You have 30 days from receipt of shipment to return your machine, no questions asked. Once the return is received and processed, a refund will be issued (less shipping and handling charges).

Only returns processed through our verified sales channels will be accepted and all returns need to be in its original condition and shipping box.

To get started with your return please provide the following details by submitting a ticket. 

  1. Provide your Name, Order Number, and Email. 
  2. Reason for the return. 
  3. Do you have the original box and packaging? (Yes or No)

Once we receive your return request, we will provide you with a Return Authorization number and address with 2-4 days of receiving your request.